This research aims to determine the effect of E-Service Quality on customer satisfaction among users of BSI mobile banking service. : The data was analyzed using Structural Equation Modeling (SEM) with Partial Least Square (PLS-SEM) technique, utilizing the SmartPLS application. : The findings of this research prove that (1) Efficiency has a significant positive effect on customer…
"Goal: To analyze the influence of service quality, transaction security, and ease of access on the frequency of mobile banking transactions, with customer trust as a mediating variable at Bank Syariah Indonesia in the Bogor region. Method: This research applies a quantitative approach using Structural Equation Modeling – Partial Least Squares (SEM PLS) Fact/Finding : The results of this st…
Kualitatif
"This study aims to determine the effect of attitude, subjective norms, perceived behavioral control and sharia perceptions on customer interest in using mobile banking promos on customer with wadiah contracts at Bank Syariah Indonesia. : This research uses assosiative quantitative approach with a case study of mobile banking promos for customer with wadiah contracts at Bank Syari…
Objective : This research aims to analyze the influence of the variables Performance Expectancy, Effort Expectancy, Social Influence, Hedonic Motivation, Price Value, Facilitating Condition and Habit on Behavioral Intention and Use Behavior of BSI Bank Mobile Banking on Sumbawa Island. Method : This research is quantitative research using primary data obtained through questionnaires whic…
"Goal: This study aims to determine the behavior of Muslim consumers in using the e-wallet Gopay. Method: This research uses a descriptive quantitative approach and enhance the traditional Technology Acceptance Model (TAM) constructs with three additional factors, namely perceived credibility, social influence and religiosity, to understand customers behavioral intentions to adopt e-wa…
Background – The rapid development of Internet of Things (IoT) technology has facilitated the advance of innovative products dependent on extensive data analysis. Among these advancements is the introduction of the tdrive safety driving mobile application by Tugu Insurance in Indonesia. Despite its launch in 2018, there has been a notable absence of research relating to customer accep…
Tujuan : Penelitian ini berfokus untuk meneliti bagaimana dampak Mobile UGT yang telah dikembangkan dalam mengembangkan laba KSPPS BMT UGT Nusantara mengingat pertumbuhan aset yang terus naik dari tiap tahunnya. Penelitian ini menguji dan membandingkan laba sebelum dan sesudah implementasi Mobile UGT dan periode yang digunakan yakni antara tahun 2013-2022. Selain itu penelitian in…
Penelitian ini bertujuan untuk mengetahui pengaruh persepsi kemudahan penggunaan, manfaat, risiko, dan keamanan terhadap penggunaan layanan BSM Mobile Banking di Bogor. Penelitian ini merupakan penelitian kuantitatif dengan teknik accidental sampling, yaitu teknik secara kebetulan yang di temui oleh peneliti dan bersedia untuk menjadi responden. Populasi dalam penelitian ini merupakan n…
Penelitian ini bertujuan untuk melihat seberapa pengaruhnya teknologi Anjungan Tunai Mandiri (ATM), mobile banking, dan internet banking terhadap kepuasan nasabah. Melalui hasil purposive sampling dari nasabah Bank Syariah Mandiri Kantor Cabang Pembantu Citeureup yang diteliti. Data dalam penelitian ini diperoleh dari hasil wawancara dan penyebaran kuesioner. Data dianalisis dengan me…