Dempak E-SERVICE Quality Perbankan Terhadap Kepuasan Nasabah Pada Layanan Mob…

This research aims to determine the effect of E-Service Quality on customer satisfaction among users of BSI mobile banking service. : The data was analyzed using Structural Equation Modeling (SEM) with Partial Least Square (PLS-SEM) technique, utilizing the SmartPLS application. : The findings of this research prove that (1) Efficiency has a significant positive effect on customer…