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Pengaruh Kepatuhan Syariah dan Kualitas Layanan terhadap Loyalitas Nasabah Ba…
Background – It is undeniable that there are still many people who do not fully believe in Islamic banking activities whether they are free from things that are prohibited in Islam. This makes the customer's religiosity needs to be investigated further how it affects the loyalty of Islamic bank customers. Objective -The purpose of this study is to analyze the loyalty of customer depo…
- Edition
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- ISBN/ISSN
- 20160027
- Collation
- -
- Series Title
- -
- Call Number
- REF 2X4.27 SUK p
Pengaruh kualitas pelayanan dan kepuasan nasabah terhadap loyalitas nasabah (…
Penelitian ini membahas mengenai pengaruh kualitas pelayanan dengan subvariabel kehandalan, daya tanggap, jaminan, empati, bukti fisik dan kepuasan nasabah dengan subvariabel product, service, dan purchase terhadap loyalitas nasabah. Fokus penelitian ini adalah nasabah tabungan PT. Bank Syariah Mandiri Cabang Bogor, dengan jumlah responden sebanyak 100 orang. Metode yang digunakan pad…
- Edition
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- ISBN/ISSN
- NIM.0610.055
- Collation
- -
- Series Title
- -
- Call Number
- Ref. 658.8 NAF p
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