Electronic Resource

Pengaruh Kemudahan Penggunaan, Kecepatan Transaksi, dan Keamanan Transaksi Terhadap Kepuasan Konsumen dalam Melakukan Pembayaran Menggunakan QRIS

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"This study aims to analyze the influence of perceived ease of use, transaction speed, and transaction security on
consumer satisfaction in using QRIS as a payment method in the Bogor City MSME sector. The research method
used was a quantitative approach with data collection techniques through the distribution of questionnaires to 215
respondents who were selected using purposive sampling techniques. The data was analyzed using the SmartPLS
Structural Equation Modeling (SEM) method. The results of the study show that ease of use and transaction
security have a positive and significant effect on consumer satisfaction. Meanwhile, the relatively low transaction
speed has a negative impact on consumer satisfaction. Transaction security is the most dominant variable in
influencing consumer satisfaction. These findings indicate the importance of improving security, convenience, and
speed in the QRIS digital payment system to support wider adoption among MSMEs. This research is expected to
be a reference for the development of strategies to improve digital payment system services in Indonesia"

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Availability

Detail Information

Series Title

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Call Number

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Publisher

Bogor : Empiricism Journal., 2025

Collation

2745-7613

Language

Indonesia

ISBN/ISSN

NIM.2110101080

Classification

NONE

Content Type

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Media Type

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Carrier Type

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Edition

Vol 6 No 2 June (2025)

Subject(s)

Consumer Satisfaction
Ease of Use
QRIS
Transaction security
Transaction Speed

Specific Detail Info

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Statement of Responsibility

Novita Sari ; Zoerofi Afif

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