Electronic Resource

Zillennial Perceptions of Sharia Governance Implementation and Its Implications on the Reputation, Trust, and Loyalty of Islamic Banks

---

This study aims to analyze zillennial perceptions of the implementation of
Sharia governance and its implications for the reputation, trust, and loyalty of Islamic
banks. This research is quantitative research using primary data. The object of this
research is zillennial customers of Bank Syariah Indonesia with a sample size of 107
respondents using purposive sampling technique. The analysis method used is
Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results found
that the influence of Sharia governance significantly and positively contributed to
improving Islamic banks' reputation, trust, and loyalty. Then, the reputation of
Islamic banks increases customer trust, and customer trust increases customer loyalty
to Islamic banks. Finally, customer trust increases customer loyalty to Islamic banks.
Therefore, Islamic banks must implement sharia governance properly to improve the
reputation, trust, and loyalty of Islamic banks. Future research can explore more
deeply related to the variables of this study, where further research can use or add
other variables that are also related and use other more comprehensive analysis
methods.

---

Availability

Detail Information

Series Title

Akuntansi Syariah

Call Number

NONE

Publisher

Surabaya : Jurnal Ekonomi Syariah Teori dan Terapan., 2024

Collation

pp.105-120

Language

English

ISBN/ISSN

2502-1508

Classification

NONE

Content Type

-

Media Type

-

Carrier Type

-

Edition

Vol. 11 No. 1, Februari 2024:

Subject(s)

Islamic Banks
trust
Reputation
Loyalty
SHARIA GOVERNANCE
Zillennials

Specific Detail Info

-

Statement of Responsibility

Siti Maysyaroh

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment