Electronic Resource

Determinants Of Customer Satisfaction On The Use Of Mobile Banking In Islamic Banks In Indonesia

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Purpose – The purpose of this study is to determine the impact of Reliability,
Responsiveness, Efficiency, and Privacy on Customer Satisfaction on the use of
Mobile Banking in Islamic Banks in Indonesia.
Methodology/Approach – This research uses a descriptive quantitative approach.
The sampling technique uses random sampling by distributing questionnaires to
407 Customer of Islamic Bank in Indonesia. This research method uses multiple
linear regressions.
Findings – The findings show that the dimensions of Reliability have a significant
influence on customer satisfaction. Then, Responsiveness have a significant
influence on customer satisfaction, Efficiency and Privacy also have an effect and
significantly on customer satisfaction. Finally, reliability, responsiveness,
efficiency, and privacy simultaneously have a positive and positive effect on
customer satisfaction.

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Availability

Detail Information

Series Title

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Call Number

REF 658.8342 HAF d

Publisher

Bogor : IAI Tazkia., 2022

Collation

MBS

Language

English

ISBN/ISSN

NIM.18101026

Classification

658.8342

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Determinants Of Customer Satisfaction
The Use Of Mobile Banking In Islamic Banks

Specific Detail Info

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Statement of Responsibility

Baiq Warikatul hafizah

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