APA Style

Fauzi, B, A. (2017). Analisis Penerapan Customer Satisfaction Index (CSI) & Important Performance Analysis (IPA) Terhadap Kinerja Layanan Bank Syariah Mandiri Cabang Bogor . Bogor: STEI TAZKIA.

MLA Style

Fauzi, Budiman, Akbar. "Analisis Penerapan Customer Satisfaction Index (CSI) & Important Performance Analysis (IPA) Terhadap Kinerja Layanan Bank Syariah Mandiri Cabang Bogor". Bogor: STEI TAZKIA, 2017. Electronic Resource.